If you have questions about your account, payment or financial aid, just call (573) 651-2253 and a member of our customer service staff will be happy to help you.  Kerri Saylor, Tari Cauble, Melissa Harper, and Kristen Nenninger are highly trained individuals here to answer your questions.

For specific questions you may have about your appeal for independent status or the review of your special circumstances, you may ask for Linda Buerck, Coordinator, Financial Aid.

If you have specific questions about the verification of your financial aid, you may ask for Dee Dee Stevens, Verification Specialist, Financial Aid.

For specific questions regarding federal loan eligibility for a second degree or study abroad or need information on private education loans, you may ask for Yvonne Moore, Coordinator, Financial Aid.

If you have specific questions regarding your Stafford loan or a parent loan (PLUS), you may ask to speak with Kelly Burger or Paula Holekamp, Senior Loan Specialists, Financial Aid. 

For specific questions about Southeast scholarships or the renewal of your scholarship, you may ask for Carole Smith, Coordinator, Financial Aid.

If you have specific questions about your outside scholarships (i.e. from your high school, place of employment, or community organization), you may ask for Cheryl Gelsheimer, Scholarship Specialist, Financial Aid.

For specific questions about your Missouri Income Tax Credit, your Graduate Assistantship, your eligibility for state aid or your consortium agreement with another institution, you may ask for Cassandra Hicks, Coordinator, Financial Aid, or Brandy Cass, Student Employment Specialist. Financial Aid.

If you have particular questions about  your unsatisfactory academic progress, applying for Missouri residency for fee paying purposes, or your athletic scholarship, you may ask for Laura Knoeppel, Coordinator, Financial Aid, or Cindy Parker, Program Specialist, Financial Aid.

For specific questions that have not been answered by contacting the appropriate staff member or for suggestions regarding improved customer service, contact our customer service staff to make an appointment with Karen Walker, Director of Financial Aid.

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