Southeast Missouri State University

Our goal is to provide consistent quality customer service to both internal and external customers. Your feedback is important to us. We will use the information you provide to continue to improve the level of customer service in Human Resources.

Section 1 - Demographic Information

This section provides information that allows us to identify the impact of Human Resources services on different groups within the University community.

Please answer the following questions about yourself.

I am a/an:

  • Administrative staff member
  • Applicant for a position vacancy
  • Clerical/Technical/Service staff member
  • Faculty member
  • Professional staff member
  • Retiree
  • Vendor

Number of hours worked per week if a University employee:

  • Less than 20 hours (not benefits eligible)
  • 20 hours or more (benefits eligible)
  • Other - please explain:
  • Not a University employee

Years of service at Southeast if a University employee:

  • Less than 1 year
  • 1 to 5 years
  • 6 to 10 years
  • 11 to 20 years
  • More than 20 years
  • Retired
  • Not a University employee

On average, how often do you contact Human Resources?

  • Never
  • Daily
  • Weekly
  • Monthly
  • Quarterly
  • Yearly
Section 2 - Rate Human Resources Services

Please choose one answer for each of the following questions. Please complete the "Comments" section for any question answered with "Disagree" or "Strongly Disagree" only. Thank you.

COURTESY
 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
The staff in Human Resources treats me with courtesy.

KNOWLEDGE

 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
The staff in Human Resources is knowledgeable.

ACCURACY OF INFORMATION

 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
The staff in Human Resources provides accurate information.

WRITTEN MATERIALS

 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
Human Resources' written materials are easy to understand.

CONFIDENTIALITY

 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
The staff in Human Resources maintains confidentiality.

RESPONSIVENESS

 

Strongly
Agree


Agree
Neither
Agree nor
Disagree


Disagree

Strongly
Disagree

No
Contact


Comments
The staff in Human Resources responds promptly to requests for service or assistance.

Section 3 - Other Feedback


This final section provides you with an opportunity to tell us anything not covered by the survey.

What else would you like us to know?

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