Program Specialist - Student Financial Services
Student Financial Services is a central service center that provides beginning-to-end student focused support in the areas of financial aid, student accounts and other university accounts receivables. The Program Specialists are responsible for processing and reconciling data; updating and maintaining files; completing reports; and providing accounts receivable and financial aid information to students, the public and the University community in a customer service oriented manner.
- Administers Third Party authorizations by determining and calculating eligibility of benefits
- Evaluates Veterans records to determine eligibility and funding sources for military educational benefits
- Establishes a relationship with federal, state, and international agencies in order to determine eligibility and understand billing/funding requirements of each entity
- Manages Third Party billing, payments and collections
- Administers University accounts receivables billing/e-billing and assesses monthly late fees
- Monitors enrollment reports for managing fee waiver programs
- Maintains a comprehensive understanding of both Financial Aid and Student Account processes and procedures in order to successfully operate various complex database programs
- Organizes and maintains confidential electronic and paper files
- Composes and processes routine correspondence, monthly reports, and technical documents utilizing word processing, spreadsheet and database applications
- Provides customer service to students, faculty, staff and other campus visitors/customers
- Provides full administrative support as needed to Director and Assistant Directors
- High school diploma or GED
- Excellent tested keyboarding skills (testing required by deadline date)
- Knowledge of Microsoft Word, Excel, and Access (testing required by deadline date)
- Demonstrated ability to learn different and new technologies
- Experience with 10-key calculators
- Excellent communications skills (verbal, written, and telephone etiquette)
- Excellent organizational and time management skills
- Evidence of strong attention to detail
- Evidence of math skills and the ability to analyze, verify and reconcile data
- Demonstrated ability to handle multiple tasks with frequent interruptions
- Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
- Demonstrated innovative approaches in problem solving
- Ability to interact effectively with faculty, staff, students and the public
- A work history that emphasizes an understanding of customer service
- Demonstrated commitment to working with multi-cultural populations and an awareness of issues affecting women and minorities
Compensation: Commensurate with education and experience. The University provides an excellent benefits package including retirement, medical and life insurance, paid time off, sick leave, holidays, individual and dependent tuition benefits.
Application Deadline: To ensure full consideration, application materials must be received by July 12, 2013. The position is available immediately and will remain open until filled.
Required Information: Submit a letter of interest addressing all position qualifications and how you learned of this position, a current resume, the names and telephone numbers of three professional references, and a University application to Dana Seabaugh, Employment Specialist, Human Resources, Southeast Missouri State University, One University Plaza, Cape Girardeau, MO 63701. The application can be obtained from Human Resources, 4th floor Kent Library, Monday – Friday from 8:00 a.m. – 4:00 p.m. or by clicking here.
To schedule the keyboarding and Microsoft Office skills tests, please call (573) 651-2836. Tested keyboarding and Microsoft Office must be completed within the past year and by the deadline date.
AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER