Southeast Missouri State University

Southeast Missouri State University Extended & Continuing Education has many online management classes to help supervisors and managers in developing their knowledge, skills, and abilities. Below is just a sample of course offering. For more information regarding the University's Training and Development policy, visit the Extended & Continuing Education Web Site.

Applying Leadership Basics
Explore the fundamental skills for leading a group, defining the task, establishing a vision, gaining commitment, and building relationships. You will examine how and when to use various leadership styles and techniques to help leaders direct the efforts of others. The course includes strategies and tips to teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships.

Basics of Effective Communication
You'll explore the fundamental elements of communication and explore how you can send clear and consistent messages to a receiver. You will view tips for choosing the right communication method considering other important factors that impact effectiveness. The course also includes strategies and tips on effective listening and feedback skills.

Building Strong Customer Relationships
Discover how you can provide consistent and legendary customer service to maintain your competitive position. After completing this course you will be able to describe how to develop a customer focus, implement a customer service program, and maintain a customer-friendly culture.

Delegating
Explore how to define a task and delegate the task in a positive and productive manner. After completing this course you will have explored how to assure results.

Leading Effective Teams
How to overcome the hurdles that get in the way of your team reaching its goals. You will discover how teams can provide wonderful opportunities for collaboration and innovation. After completing this course, you'll be better acquainted with how to encourage collaboration and lead effective teams.

Recognizing Employee Performance
Recognize employee performance and give positive reinforcement, which is a key element of motivation. Once you master the ability of positive reinforcement you will reap the benefits of a motivated, high performing individual or team. After completing this course you will have the ability to communicate and motivate your employees better by targeting specific goals and milestones and deliver positive employee performance recognition effectively.

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