The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.
THe Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.
The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.
Additionally, limited-support is available at other times via phone, email, and chat.
Fall 2017 Semester - Hours of Operation
Memorial Hall 107
Monday - Friday 8am- 5pm
Towers Complex 108
Monday - Thursday 5pm - 12am
(Phone, email and chat)
Monday - Friday 12am (Midnight) - 8am
Friday 5pm - 7pm
Saturday 1pm - 7pm
Sunday 2pm - 12am
Winter Break - Modified Schedule
Friday, Dec 15 - Memorial Hall - 8am - 5pm
Monday, Dec 18 - Thursday, Dec 21 - Memorial Hall - 8am - 5pm; Remote Support - 5pm - 10pm (phone/email only)
Friday, Dec 22 - Remote Support - 10am - 5pm
Saturday, Dec 23 - Remote Support - 10a - 2pm
Sunday, Dec 24 (Christmas Eve) - Monday, Dec 25 (Christmas Day) - Limited Email support
Tuesday, Dec 26 - Friday, Dec 29 - Remote Support - 10am - 5pm
Saturday, Dec 30 - Remote Support - 10am- 2pm
Sunday, Dec 31 (New Year's Eve) - Monday, Jan 1 (New Year's Day) - Limited Email support
Tuesday, Jan 2 - Friday, Jan 5 - Memorial Hall - 8am - 5pm; Remote Support - 5pm - 10pm
Saturday, Jan 6 - Sunday, Jan 7 - Remote Support - 10am - 2pm
Monday, Jan 8 - Thursday, Jan 11 - Memorial Hall - 8am - 5pm; Remote Support - 5pm - 10pm
Friday, Jan 12 - Memorial Hall - 8am - 5pm; Towers Complex 108 - 5pm - 10pm
Saturday, Jan 13 - Sunday, Jan 14 - Towers Complex 108 - 12pm - 4pm
Monday, Jan 15 (Martin Luther King Day) - Towers Complex 108 - 5pm - 12am
IT Help Desk
Memorial Hall 107
One University Plaza
Cape Girardeau, Missouri 63701