Hours of Operation

Live Chat Support Software

The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.


THe Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.


The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.


Additionally, limited-support is available at other times via phone, email, and chat.


Fall 2018 Semester - Hours of Operation

Subject to Change


FULL SERVICE

Memorial Hall 107

Monday - Friday 8am- 5pm


Towers Complex 108

Monday - Thursday 5pm - 12am


LIMITED SERVICE

(Phone, email and chat)


Monday - Friday 12am (Midnight) - 8am

Friday 5pm - 7pm

Saturday 1pm - 7pm

Sunday 2pm - 12am


Labor Day Weekend Schedule

Friday, Aug 31 – Memorial Hall – 8am – 5pm; Towers 108 - Closed

Limited phone/email/chat support 5:00pm - 6:00pm

Saturday, Sept 1 - Phone, email and chat support - 3:00pm - 7:00pm (after scheduled power outage)

Sunday, Sept 2 - Phone, email and chat support - 3:00pm - 7:00pm

Full service resumes @ Towers 108 on Monday, Sept 3 @ 5:00pm


Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701