Hours of Operation

Live Chat Support Software

The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.


THe Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.


The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.


Additionally, limited-support is available at other times via phone, email, and chat.


Spring 2018 Semester - Hours of Operation

FULL SERVICE

Memorial Hall 107

Monday - Friday 8am- 5pm


Towers Complex 108

Monday - Thursday 5pm - 12am


LIMITED SERVICE

(Phone, email and chat)


Monday - Friday 12am (Midnight) - 8am

Friday 5pm - 7pm

Saturday 1pm - 7pm

Sunday 2pm - 12am


Summer 2018 - Hours of Operation (Beginning May 14)

FULL SERVICE / REMOTE SUPPORT

Memorial Hall 107

(Phone/Walk-in/Email/Chat)


Monday - Friday 8am- 4pm


Remote Support

(Phone and email only)


Monday - Thursday 4pm - 8pm

Friday 4pm - 7pm

Saturday CLOSED

Sunday 1pm - 6pm (Beginning June 3)

Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701