Delivering Exceptional Customer Service

Whether you are a receptionist, customer service rep, supervisor, manager, salesperson, or marketing guru, providing five-star customer service is the key to your success!

Without the customer... the cash register stops ringing, jobs are eliminated, and business inevitably is doomed to fail.

Join us for a one-day seminar focusing on building new customer relationships and retaining your current customers.

Date/Time: Thursday, Sept. 24, 2009, 8:30 a.m.-3:30 p.m.  (will break for lunch)
Location: Dempster Hall, Glenn Auditorium

We will learn how to:

• Build customer loyalty
• Make the customer feel important
• Reduce costly mistakes
• Identify effective telephone skills
• Build rapport, not resistance
• Develop follow-up techniques to ensure repeat business
• Handle the “difficult” customer
• Communicate effectively via the telephone, fax, and e-mail
• Avoid “trigger” words
• Get a response from a communication to a customer
• Say “no” without antagonizing the customer
• Exceed expectations and get to “Wow”
• Benefit via the method of “under promising” and “over delivering” results

Enroll today and watch your customer satisfaction skyrocket!