Management & Marketing
Course Offerings:
Beginning Photoshop
Artists, photographers, designers, and hobbyists all rely on Adobe Photoshop for graphic design work. If you want to work with graphics, Photoshop is the program you need to learn. Even if you’ve never used a computer for graphics before, this course will teach you how to use Photoshop with simple, detailed step-by-step instructions.
In this three-hour introductory workshop you will learn to:
• Work with tools and palettes
• Use layers effectively
• Work with blending modes
• Create text
• Use saving techniques
Prerequisite: Experience with basic software such as Microsoft Word.
Date: November 10
Time: 6:30-9:30 p.m.
Location: Polytechnic Building, Room 202
Presented by: Jessica King
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Advanced Photoshop
Do you have basic Photoshop skills and want to learn how to use more advanced features when working with this software program? This class will build upon your basic skill level and teach you more tricks of the trade to use when manipulating graphics. Class will be taught with simple, detailed step-by-step instructions.
You will learn to:
• Create special effects
• Use filters
• Work with color adjustments
• Work with masks
• Save images for the web
Prerequisite: Experience using Photoshop software.
Date: November 17
Time: 6:30-9:30 p.m.
Location: Polytechnic Building, Room 202
Presented by: Jessica King
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Certified Professional Secretary Test Review
The CPS test is a professional certification offered by the International Association of Administrative Professionals. This professional certification shows employers, clients and associates that you are committed as a professional. Certification is a mark of excellence that you will carry with you everywhere you go. For more information on test dates and locations, visit
http://www.iaap-hq.org/.
Each session of the course will focus on a specific section of the test.
Session I: Office Systems Technology
Session II: Office Administration
Session III: Management
Date: Fridays, October 2, 9, & 16
Time: 9:00-11:00 a.m.
Location: Dempster Hall, Room 103
Presented by: Sherri Jenkins
The Certification Review Guide should be used to direct any course of study for the CPS and CAP Examinations. The IAAP Certification Review Guide can be found at http://www.iaap-hq.org/Cert/examrevw.pdf. More information concerning certification can be found at http://www.iaap-hq.org/. A limited number of review books are on reserve at Kent Library. Contact Extended & Continuing Education at (573) 986-6879 for purchase information.
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Certified Administrative Professional Exam Review
The CAP Exam is a four-part test which includes the three-part CPS exam and an additional section regarding advanced organization management. For more information on test dates and locations, visit http://www.iaap-hq.org/.
Session IV: Advanced Organization Management
Date: Friday, October 23
Time: 9:00-11:00 a.m.
Location: Dempster Hall, Room 103
Presented by: Sherri Jenkins
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Delivering Exceptional Customer Service
Whether you are a receptionist, customer service rep, supervisor, manager, salesperson, or marketing guru, providing 5-star customer service is the key to your success! Without the customer...the cash register stops ringing, jobs are eliminated, and business inevitably is doomed to fail.
Join us for a one-day seminar focusing on building new customer relationships and retaining your current customers.
We will learn how to:
• Build customer loyalty
• Make the customer feel important
• Reduce costly mistakes
• Identify effective telephone skills
• Build rapport, not resistance
• Develop follow-up techniques to ensure repeat business
• Handle the “difficult” customer
• Communicate effectively via the telephone, fax, and e-mail
• Avoid “trigger” words
• Get a response from a communication to a customer
• Say “no” without antagonizing the customer
• Exceed expectations and get to “Wow”
• Benefit via the method of “under promising” and “over delivering” results
Date: Thursday, September 24
Time: 8:30 a.m.-3:30 p.m.
Location: Dempster Hall, Glenn Auditorium
Presented by: Fred Pryor Seminars
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Managing Customer Perceptions
What matters most in any relationship with a customer is that individual’s perception. After all, perception is reality. Unfortunately, many business owners and managers make the mistake of relying on their own opinions of what that person is thinking. The good news is that there are a number of tools available to obtain an accurate idea of your customers and prospects thoughts and opinions. You can then utilize that knowledge to build and strengthen those relationships. If you are looking for ideas to gain insight into the minds of others, you won’t want to miss this interactive and insightful workshop.
Date: Tuesday, October 20
Time: 9:00-11:00 a.m.
Instructor: Hendrickson Business Advisors, LLC, Jennifer Hendrickson and Janet Livingston
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