- Certified Administrative Professional Test Review
- Certified Administrative Professional – Organizational Management Test Review
- Etiquette for Business Professionals
- Why Y? Working with Gen Y
- Death by PowerPoint: In Search of an Anecdote
Certified Administrative Professional (CAP) Test Review
The Certified Administrative Professional (CAP) is a professional certification offered by the International Association of Administrative Professionals (IAAP). This professional certification shows employers, clients and associates that you are committed as a professional. Certification is a mark of excellence that you will carry with you everywhere. This is a REVIEW course to assist in final preparation to take the certification exam in November. Candidates should be studying and preparing for this exam prior to taking this review course, following the Certification Review Guides that are available from IAAP at http://www.iaap-hq.org/certification.
Instructor: Sherri Jenkins
Date: Wednesdays, October 2-16 from 9-11 a.m.
CAP – Organizational Management Test Review
The CAP-OM is an optional specialty area of certification. This section may be taken in addition to (but not independent of) the CAP. The Certification Review Guides should be used to direct any course of study for the CAP and CAP-OM examinations. The review guides can be found at http://www.iaap-hq.org/certification. This is a REVIEW course to assist in final preparation to take the certification exam in November. Candidates should be studying and preparing for this exam prior to taking this review course, following the Certification Review Guides that are available from IAAP at http://www.iaap-hq.org/certification.
Instructor: Sherri Jenkins
Date: Wednesday, October 23 from 9-11 p.m.
Sherri Jenkins is the senior administrative assistant to the dean of the Donald L. Harrison College of Business and University International Programs. She has a bachelor’s degree in business administration and has worked at the University for 33 years. She has received both the CAP certification and the OM specialization and has recertified.
Etiquette for Business Professionals
This two day course is an overview of categories important to business relationships – introducing people, business meetings, and the business luncheon or dinner. It also addresses the steps of leaving messages, proper attire, and payment etiquette.
Instructor: Nancy LeGrand
Date: Wednesday and Thursday, September 25-26, 2013 from 6-8 p.m.
Why Y? Working with Gen Y
Generation Y (also known as the Millennials) are redefining both higher education and the workplace at large. Right now they make up close to 25% of the workforce and there are plenty more on their way. They are the FUTURE! So…How do you manage a generation of employees who show up with their own agenda and expect to be rewarded despite their performance or experience? How do you train new employees who don’t believe in doing the grunt work, paying their dues, waiting their turn or working on…Thursdays?
Instructor: Christy Mershon
Date: Wednesday, October 30, 2013 from 1-3 p.m.
Right now as you are reading this, thousands of people are experiencing the horror, the audacity, the menace know as PowerPoint poisoning. Side after slide of excessive bullets, distracting animations, and bad images cause your audience to lose attention and succumb to its sleep inducing effects. Come join us as Dr. Glen Williams unravels the causes of PowerPoint poisoning, how you can prevent it in your presentations and how to work with your PowerPoint to strengthen your message. Remember, only you can prevent PowerPoint poisoning.
Instructor: Dr. Glen Williams
Date: Wednesday, October 30, from 12-1 p.m.