Getting Started

Southeast Key is your single sign-on to the University network, email, administrative system, portal, etc. Information Technology must confirm employment status, through the Human Resources Department, before your account can be created. Contact the IT Office at 573-651-2217 to initiate this process. Once the account has been generated, you will need to activate your account. For instructions, click here. 

Never share your account password! 

Banner, by Ellucian, is the administrative system used for admissions, advancement, finance, financial aid, student financial services, human resources, and student administrative tasks. Access is granted only after successfully passing Banner training affiliated with your position needs.

Microsoft Outlook is the employee email and calendaring software provided by the University. When away from the office, and with an Internet connection, you can access your email and calendar from the Outlook Web version at office.semo.edu or on your smartphone and other mobile devices.

Depending on your roles at Southeast, the My Southeast Portal provides a unique way to join the Southeast community, stay informed of campus activities and events, as well as access Self-Service resources related to Human Resources, Finance, Personal Information, etc.

The University offers a high-speed network connection to all workstations via wired connections in each office. If an additional wired connection point is needed for a new workstation, either the new employee or department will need to submit a new work order for a LAN Drop. To place a work order for any kind of Telecommunication setup (phones, cable TV, network), you can call the Telecommunications Office (573) 651-2575 or submit an online  Telecommunications Work Order. 

Web Help Desk can be accessed at https://whd.semo.edu using your SE Key and password. Select the following Request Type(s) to request new service

Web Help Desk can be accessed at https://whd.semo.edu using your SE Key and password. Select the following Request Type(s) to request new service

• Cable TV
  • Cable TV -> New Service
• Local Area Network (LAN)
  • LAN -> New Service -> LAN

Wireless connections are provided across campus for wireless devices. If assistance is needed, click here.

All employees have a responsibility to protect University resources, including confidential and sensitive information. If you have access to student or health data, there are additional Federal laws that protect the privacy of student education or medical records. In order to properly protect and secure data while using technology, strictly adhere to the following guidelines:

1. Do not walk away from your workstation without locking (press the Windows icon button  WindowsKey and L from your keyboard) or logging off the network.
2. Use a password on any device that contains University data, including your mobile devices where University email accounts may be accessed.
3. Do not write down passwords.
4. Do not access computer files created by others unless specifically authorized to do so.
5. Do not share your password with any others. Immediately change your password if you feel someone may have inadvertently accessed your password.
6. Use discretion when visiting sites on the Web. Many sites track your navigation through the site's Web pages and may even install applications, files, or malware. If at any time you feel your computer has had an unsafe or invasive software installed, call the IT Help Desk (573) 651-4357 (HELP) to get assistance in securing your workstation.
7. Do not download unauthorized programs or files. When in doubt, contact the IT Help Desk (573) 651-4357 (HELP).
8. Southeast Missouri State University and the IT department will NEVER ask you for your password. If this occurs, contact the IT Help Desk (573) 651-4357 (HELP) immediately.

The University and your department will provide the required software to help you perform your job tasks.  If departmental specific licensed software is desired on the workstation, a Web Help Desk work order must be created.

Microsoft Office (latest version) and Windows 7, Pro 32 and 64 bit, are offered through the work at home program. Windows is available for $10 and will be billed to your MySoutheast Portal account. If you would like to download the latest version of Microsoft Office on up to 5 personal devices, log into office.semo.edu and click the Install Office button in the upper right-hand corner of the screen. Note: Do not install Office this way on ANY University device. 

The IT Help Desk serves as the single contact point for students, faculty, and staff regarding campus technology, and is available 24/7. For more information on creating your own tickets and how to use Web Help Desk, click here. Requests for technology assistance, direct questions, or reporting problems regarding University supported software, hardware, and network should be directed to: 

IT Help Desk

(573) 651-4357 (HELP)
helpdesk@semo.edu
Memorial Hall, 107

Assistance with teaching in different environments (face2face, online, or blended), using the LMS (learning management system) or using technology as a teaching tool should be directed to:

Center of Scholarship in Teaching and Learning/Office of Instructional Technology (CSTL) 

(573) 651-2298
support@cstl.semo.edu
Kent Library, 305

At your department's discretion, a telephone line and phone may be ordered for your workstation. If you are to be assigned direct telephone service and an existing line and/or phone is not available, a work order must be created. To place a work order for any kind of Telecommunication setup (phones, cable TV, network), you can call the Telecommunications Office (573) 651-2575 or submit an online  Telecommunications Work Order. 

Web Help Desk can be accessed at https://whd.semo.edu  using your SE Key and password. Select the following Request Type(s) to request new service

• Telephone
  • Telephone -> POTS -> New Service

For information on using telephone equipment or features, begin by reviewing the information provided on the Telephone Equipment and Audix Voicemail pages.

While each department has different training regimens for different positions, many positions involve the use of Banner, the administrative system that runs the business processes of the University. Training is provided for most Banner tasks and further training materials can be requested. To be granted security access to Banner, your supervisor must complete the Banner Training request form. All Banner related finance courses are offered online.

Once hired, your department is responsible for placing a work order requesting a computer set-up. A basic campus image will be placed on the computer. If departmental specific licensed software is desired on the image, the work order should include this special request.